This website is operated by Web Video Streaming Ltd, trading as LiveCue, a company registered in the United Kingdom. Our website address is: https://livecue.co.uk.
We are committed to protecting your privacy and handling your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the EU GDPR.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
Contact Data: Your name, email address, phone number (when you fill out a contact form or email us directly).
Usage Data: Information about how you use our website (pages visited, time spent, referral sources).
Technical Data: Browser type, IP address, device type, operating system.
Media Uploads: If you upload images, please avoid including EXIF GPS location data.
Comments & Forms: Data entered in forms or comments, including metadata like IP address and browser details.
Cookies & Tracking: Session cookies, analytics cookies, and embedded content.
We do not knowingly collect data from children or sensitive personal data (e.g., health, political views, etc.).
3. How We Use Your Data
We use your data for the following purposes:
To respond to enquiries or support requests
To provide and manage our services
To improve our website and user experience
To monitor website usage via analytics
To ensure security and prevent spam or abuse
We only process your data when we have a lawful basis to do so, such as your consent, contractual necessity, or legitimate interest.
4. Cookies
Our website uses cookies to improve functionality and understand user behavior.
Types of Cookies We Use:
Essential Cookies: Required for basic site functionality.
Analytics Cookies: Help us analyze site usage via tools like Google Analytics.
Functionality Cookies: Store user preferences and improve user experience.
Third-Party Cookies: May be set by embedded content (e.g., YouTube, Vimeo, Instagram).
By using our website, you consent to the placement of cookies unless you disable them in your browser settings.
Managing Cookies:
You can accept or reject cookies through your browser settings. Most browsers allow you to block cookies or delete them after browsing. Visit https://www.aboutcookies.org for detailed instructions.
5. Embedded Content from Other Websites
Articles or pages on this site may include embedded content (e.g. videos, images, social posts). Embedded content behaves the same as if you visited the other website directly. These sites may collect data, use cookies, and track your interaction if you’re logged in to their platform.
6. Data Sharing and Third Parties
We do not sell, rent, or trade your data. We may share data with trusted service providers who help us operate our website, such as:
Hosting providers (e.g., SiteGround, Cloudflare)
Analytics providers (e.g., Google Analytics)
Email delivery platforms (e.g., Gmail, Zoho)
Spam detection tools (e.g., Akismet)
All third-party providers comply with relevant data protection laws.
7. How Long We Keep Your Data
We retain personal data only as long as necessary:
Contact form enquiries: up to 12 months
Analytics data: typically 26 months (via Google)
Comments: indefinitely unless deleted by request
User accounts (if applicable): until deactivated or deleted
8. Your Rights Under GDPR
You have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Withdraw consent at any time (where applicable)
Object to data processing for marketing or analytics
File a complaint with a supervisory authority (UK: ICO)
To exercise any of these rights, please contact us at:
We use appropriate technical and organizational measures to protect your personal data, including:
Secure HTTPS encryption
Firewalls and access controls
Regular security updates
However, no system is 100% secure, and we cannot guarantee absolute protection.
10. International Transfers
We may process or store your data outside the UK or EEA, such as through cloud services. In such cases, we ensure data is protected by adequate safeguards (e.g., standard contractual clauses).
11. Changes to This Policy
We may update this policy to reflect legal, technical, or business changes. The “Effective Date” will be updated accordingly.
We recommend reviewing this page regularly to stay informed.
